Booking & Billing 🧾

Which payment methods are accepted?

We accept payment by credit card (distance selling with our accounting team), AMEX, bank transfer, direct debit or cheque.

What are your terms and conditions of sale?

We have set up a "Postponement Insurance" option enabling you to benefit (for a fee corresponding to 10% of the total amount of your quote) from a postponement free of charge up to D-3 (or D-15 for larger events). Please contact your Meeting or Event Scientist to find out more about our terms and conditions.

Why use the Cosmos platform directly rather than contacting us?

The advantage of the platform is that it gives you real-time visibility of our availability on the date and at the location envisaged for your event - availability that we can't bring forward during our telephone conversations. The idea is to save you time, make things run more smoothly and simply! But don't worry, our Meeting Scientists are always available to answer any questions you may have via the platform's chat, e-mail or telephone.

How do I create my Cosmos customer account?

It's very simple: just go to the Cosmos platform directly on our website, fill in your personal/professional details in just a few seconds and your account is created.

CSR 🌳

How can I be sure that your buildings comply with health standards?

To guarantee our total compliance with the required sanitary measures, we have obtained the "Safe Guard" label from Bureau Veritas. This label verifies 37 crucial points (yes, 37!) and attests to the compliance of our buildings in the following areas:

  • Compliance with rules of hygiene, barrier gestures and team distancing
  • Rules for cleaning and disinfecting buildings
  • Setting up a public reception area
  • Process in the event of a confirmed or suspected case

Wellness 🙌

How can I be sure that your buildings comply with health standards?

To guarantee our total compliance with the required sanitary measures, we have obtained the "Safe Guard" label from Bureau Veritas. This label verifies 37 crucial points (yes, 37!) and attests to the compliance of our buildings in the following areas:

  • Compliance with rules of hygiene, barrier gestures and team distancing
  • Rules for cleaning and disinfecting buildings
  • Setting up a public reception area
  • Process in the event of a confirmed or suspected case

Restoration 🍽

How can I be sure that your buildings comply with health standards?

To guarantee our total compliance with the required sanitary measures, we have obtained the "Safe Guard" label from Bureau Veritas. This label verifies 37 crucial points (yes, 37!) and attests to the compliance of our buildings in the following areas:

  • Compliance with rules of hygiene, barrier gestures and team distancing
  • Rules for cleaning and disinfecting buildings
  • Setting up a public reception area
  • Process in the event of a confirmed or suspected case

Places 🏠

Will I be accompanied on the D-day of my event at Comet sites? 🤝

Of course! Meetings are our core business, and we'll be with you every step of the way. Our operational teams are on hand throughout your event to welcome you and make sure you have everything you need to have a great day.
On each site, the team consists of :

  • Our Station Director: our site managers
  • Our Experience Managers: in charge of making sure your day runs smoothly, they're on hand to take care of your participants.
  • Our Technical Experts: they accompany you as you set up in the room, and are available at all times to help you get to grips with the equipment.
  • Our Wellness Officer: in charge of leading your wellness session, a sequence of yoga, breathing and meditation movements to brighten up your day.
What equipment can I find in your rooms? 📣

Our spaces have been designed with your meetings in mind. Our rooms are fully equipped and include :

  • Technical: video projector, remote control for slides, tablet, sound system, microphone for large rooms, videoconferencing system for certain rooms.
  • Creativity: Velleda board, flipchart, Post-It notes (small, medium and large), pencils, felt pens, Stabilos, notebooks, timer, scissors, tape, stapler etc...
  • Furniture: 100% modular, we have all the furniture you need (sofas, armchairs, chairs, work & coffee tables, Fatboy etc.).
Are your premises accessible for people with reduced mobility? 👐

All our premises comply with ERP (Etablissement Recevant du Public) standards. We have put in place a number of measures to make our facilities accessible to people with reduced mobility (PRM), including an accessible main entrance, an adapted reception area and access to the upper floors of our premises.

If I want a package delivered before my event, how does this work? 📦

It's perfectly possible to deliver a parcel before the big day: just let your dedicated contact know the address of your chosen Comet location. Our teams will take care of receiving everything! Our Comet Coeur Défense site is unique in that the request must be made at least 48 hours before the date of your event.
Be sure to indicate the name of your company and your event.

What are the timetables for a meeting day? Can I extend it? ⏰

For a standard meeting day, the rooms are reserved for you from 8am to 6pm.
However, depending on your wishes and constraints, we offer half-day packages (8am-12:30pm or 2pm-6pm).
Of course, if you wish to stay longer with us and extend your study day, you will be asked to pay a supplement of 10€HT per participant and per hour.

What are the opening hours? 🚪

All our venues are open Monday to Friday from 8am to 6pm, but also in the evenings for afterworks and parties. We can also (exceptionally!) host weekend events on request.

What should I do if I encounter a technical problem in my venue? 🔧

No need to panic! Our technical experts are on hand at all times to support you during your meetings and solve any technical problems in real time.

Do Comet locations have a special status? 🤔

Comet premises have ERP status, which means that our buildings, in their design and equipment, are fully authorized to receive the public. This implies very strict obligations in terms of safety, fire evacuation and accessibility.
Worth knowing:
- Appropriate alarm, emergency and safety systems
- Posted evacuation plans
- Equipment (gas, heating, ventilation) to guarantee safety
- Regular inspections by the town hall or prefecture
- Accessibility requirements to enable full autonomy for people with reduced mobility
- Opening hours and presence of the public, a member of our Comet staff must be present on the premises at all times
- Being an "ERP" is an official and legal status: it categorizes premises open to the public and is granted under the control of the Préfecture de Police.

Where can I find a hotel near my meeting venue? 🛌

We've thought of everything to make your visit as easy as possible: we've partnered with the hotels closest to our sites, so you can travel as little as possible and arrive safely at Comet 🙂

Are pets allowed on the premises? 🐾

Unfortunately, our 4-legged friends are not accepted on our sites.

I forgot something after my meeting/event. Who should I contact? 🕵‍♂

No need to worry. You can get in touch with your dedicated Meeting Scientist so that he/she can ask our on-site operational teams if they've found your forgotten item.

Do you have storage space to retrieve my equipment later? 🛍

Of course you can! You can have your parcels delivered to any of our sites by notifying your dedicated Meeting Scientist. We'll keep them safe in our storage facilities. Packages will be delivered directly to your rooms on D-day.

Facilitation 💡

Can my team be accompanied during my seminar? 🚀

Comet will accompany you throughout your event with us, offering a portfolio of fun and intellectual activities as well as personalized expert interventions to meet all your expectations.
Would you like to:
🎨 Bring your teams together to create stronger cohesion? We've got the Team-Building for you!
🧠 Coach your teams on a specific issue? Let our experts guide you through one of our workshops.
💡 Inspire your teams? Open up the field of possibilities with inspiring testimonials from our speakers.

After works & Evening 🥂

Can I bring my own alcohol to a party at Comet?

At Comet, we offer a range of drinks at your discretion, including beer, wine, soft drinks, champagne and hard liquor. But if you'd like to bring your own bottles, you can do so for a corkage fee. To find out more, contact us at event@comet.team

Can I organize a party with my own caterer?

At Comet, we work with approved catering partners. They know our venues, our customers and our requirements inside out! So put your trust in us, we'll be able to concoct a tailor-made cocktail reception to meet your expectations 😋 ! For further information, please contact us at event@comet.team

Is it possible to organize a dance party, and until what time?

Of course, you can extend your cocktail party with an evening of dancing, as our DJ will set the mood on the dancefloor to the delight of your guests 🕺! Would you like to dance the night away? Make us a bespoke request, end times depend on our venues but usually we close no later than 2am for the respect of our beloved neighbors. Contact us at event@comet.team and together we'll build the party of your dreams ✨ !

Is it possible to host a party at Comet? 🕺

How about ending your working day with a moment of relaxation...? Afterwork, did you say afterwork? 🤩 If you want to celebrate your team's high points, we've got a range of afterwork and cocktail dinner offers to round off a day of meetings! To find out more, contact our Event Scientists team at: events@comet.team